Maria General

Genesys

Maria Général is a Senior Account Executive at Genesys and has been supporting companies in German-speaking countries on their journey to excellent customer service for over eight years. At Genesys, she primarily supports customers from the retail and media sector, having previously worked in solution sales at CDATA, Five9 and Genesys with customers from a wide range of industries.

With her French-German background, she combines cultural diversity, empathy and technological expertise. Her experience as Customer Care Manager DACH at a leading e-commerce company has given her first-hand knowledge of her customers' day-to-day business.

“Excellent customer service begins where technology and humanity meet.”

Represented in the following tracks at the next Service Summit:

2025 ZUGSPITZE MASTERCLASSES - Tag 1: The Next Level of Experience - AI-Powered Experience Orchestration with Genesys Cloudte

Represented in the following tracks at the Service Summit:

2024 MASTERCLASSES: The 5 stages of empathetic experience orchestration: Success strategies and #CX insights at Siemens Healthineers
2023 MASTERCLASSES: A completely new level of customer experience thanks AI
2022 MASTERCLASSES: This is how you can always offer the best service, from the contact center as far as the external service