Speaker: Lukas Staudt

Lukas Staudt

Vodafone

For approximately three years now, Lukas has been responsible as Head of Digital Assisted for the digital service channels at Vodafone Germany. Our private communication behavior is becoming increasingly digital, so why should service requests be any different? This is exactly why Lukas prioritizes his operational teams' focus on resolving all customer issues on social media and messaging channels in the first contact. But in addition to service, his heart also beats for sales. Through his years of sales experience, he shows that sales and service can be compatible, and sustainable revenue growth can result from this. By closely networking with partners and stakeholders, digital service solutions are continuously developed. For his team and him, the motto "experiment and learn fast" is crucial. By trying out new technological possibilities, employees' work can be simplified, and the customer experience can be continuously improved.

Represented in the following tracks at the Service Summit:

• 2023 MAIN STAGE: Communication channels of the future