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4th & 5th November 2026 in Düsseldorf
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4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Dennis Kubitza

Dennis Kubitza

Dennis Kubitza

Sky Deutschland

As VP Digital Customer Experience, Dennis is responsible for Sky DACH's digital customer journeys. This also includes contact channels, contact strategy and operational excellence. Conversational AI is an upcoming priority – we focus on human interactions in combination with innovations and the latest technology.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: CX turnaround at Sky: From quality to efficiency to human experience – powered by AI
  • 2023 MAIN STAGE: Self-Services and Chatbots - How much customer proximity does modern customer service need?
    YouTube video thumbnail

Dennis Kubitza and many more register for the Service Summit now!

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