Speaker: Dominik Bauersch

Dominik Bauersch

AXA

Dominik is currently the Head of Operations Steering & Transformation and previously the Head of Digital Customer Interaction and Tribe Lead at AXA Konzern AG in Cologne. Prior to that, 15 years in various roles at Telekom Deutschland and Congstar. Further positions in the automotive and software industries. His focus is on the realignment, transformation and digitization of operational service units.

Represented in the following tracks at the Service Summit:

• 2023 MAIN STAGE: Agile Operations in Customer Service!?