19th & 20th November 2025 in Hamburg
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Felix Olms

Felix Olms

Felix Olms

congstar

Felix is Head of Service Operations & Service IT at congstar. „Simple“ and „digital“ – this is the goal regarding the customer experience across all touchpoints. Following this maxim, Felix and team develop and optimise congstar´s assisted customer service channels and the IT-applications needed for this.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2023 MAIN STAGE: Customer service software


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