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19th & 20th November 2025 in Hamburg
Save the date 4th & 5th November 2026
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Katrin Zech

Katrin Zech

Katrin Zech

Hilti Deutschland

Katrin leads the Process & Project Team in Customer Service and is constantly working on the perfect customer experience. This includes process optimization and the introduction of new software. The foundation is the employee- and performance-oriented culture of Hilti Deutschland AG.

Represented in the following tracks at the Service Summit:

  • 2023 MAIN STAGE: Customer service software
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Katrin Zech and many more register for the Service Summit now!

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