Speaker: Rico Guadagnato

Rico Guadagnato

home24

As Director Customer Service, Rico Guadagnato is responsible for customer service activities at home24. In addition to ensuring excellent operational service for 7 countries in 4 different languages, he works with his teams to optimize scalable processes. True to the motto "no data, no talk", Rico relies on technology and data-based decisions to further improve both efficiency and the customer experience.

Represented in the following tracks at the Service Summit:

• 2023 MAIN STAGE: Discussion of the customer service managers