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19th & 20th November 2025 in Hamburg
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Julia Sötje

Julia Sötje

Julia Sötje

freenet

Julia Sötje is responsible for digitalization and innovation topics in Customer Service Management at freenet AG in Hamburg. She is passionate about customer-centric, digital and intuitive service. The team uses intensive contact and channel shift analyses to simplify and standardize processes and communication. The goal is to raise the level of automation in customer service to an optimum and avoid manual contacts.

Represented in the following tracks at the Service Summit:

  • 2023 MAIN STAGE: Customer service at freenet - aspiration and reality.


Julia Sötje and many more register for the Service Summit now!

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