20th & 21st November 2024 in

Sebastian Hanfland

Sebastian Hanfland

Sebastian Hanfland

Hanfland und Freunde

With the honesty of a Sauerland area born and the charm of a native of the Rhineland, Sebastian Hanfland touches that one sense that is largely responsible for customer satisfaction and top KPIs in service: "Listening"! He makes the sound image for brands and services. Sebastian, the entrepreneur and "sound image maker", takes you on a special acoustic journey into the service world. In his impulse lecture, he reveals amusing aha experiences, funny fails and how to create extraordinary customer experiences from ordinary, audible service moments. His fascination for sound, voice and technology and his intuition for the people who (need to) hear it have positioned his creations as kind of a "charming blueprint" for music, sound and voice in brand and service ecosystems. He shares his groundbreaking know-how, with full passion and heart, with the best and most innovative companies from a wide range of industries. ...and in this short talk at Service Summit 2022, with our ears as well.

Represented in the following tracks at the Service Summit:

  • 2022 MASTERCLASSES: SOUND OF SERVICE - Customer satisfaction via the ears!

Sebastian Hanfland and many more register for the Service Summit now!