Michael Grün

Genesys

Michael Grün has been supporting companies for many years in the development of new programmes to improve the customer experience. The focus is always on increasing customer satisfaction through a high degree of empathy, achieving operational efficiency and ensuring the success of the company today and tomorrow. Customer experience has the potential for an unbeatable competitive advantage and will turn customers into fans of the brand.

Represented in the following tracks at the Service Summit:

2024 MASTERCLASSES: The 5 stages of empathetic experience orchestration: Success strategies and #CX insights at Siemens Healthineers
2023 MASTERCLASSES: A completely new level of customer experience thanks AI
2022 MASTERCLASSES: This is how you can always offer the best service, from the contact center as far as the external service