15th and 16th November 2023 in Hamburg
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Speaker: Dr. Kathrin Götz

Dr. Kathrin Götz

Dr. Kathrin Götz

DHL Deutsche Post

Kathrin Götz is Head of IT Customer Service Post & Parcel within Deutsche Post DHL Grpup. She is responsible for all customer service applications, e.g. self service touchpoints, chatbots as well as the digitization of existing processes.