Speaker: Dr. Kathrin Götz

Dr. Kathrin Götz

DHL Deutsche Post

Kathrin Götz is Head of IT Customer Service Post & Parcel within Deutsche Post DHL Grpup. She is responsible for all customer service applications, e.g. self service touchpoints, chatbots as well as the digitization of existing processes.

Represented in the following tracks at the Service Summit:

• 2022 MAIN STAGE: Digitalization in customer service
  
  
• 2022 MAIN STAGE: Does digitization also work in post-yellow? And where can I already see that today?