Speaker: Stéphanie Dickmann-Kobuch
Villeroy & Boch
Stéphanie Dickmann-Kobuch and her team at Villeroy & Boch are responsible for global customer service in the Bathroom and Wellness Division. Teamwork, customer focus and progress are the focus of the strategy and change projects. Through continuous process improvements and support of digital tools, the service level is constantly evolving. "We are a strong service team for a happy home and in everything we do, we stand for excellent service worldwide, fair-responsible partnership and innovative solutions - that is the mission we pursue every day."