Speaker: Adriano Napoli

Adriano Napoli

TUI Cruises

Adriano Napoli is Head of Customer Service Development at TUI Cruises, where he is responsible for the strategic development and implementation of advanced technologies. Under his leadership, the company has developed a customer-facing chatbot and introduced cutting-edge, future-proof ways of working. As a business expert, he is also the point of contact for cross-disciplinary projects, making a significant contribution to the company's digital transformation.

Represented in the following tracks at the Service Summit:

• 2023 MASTERCLASSES: New horizons in service: TUI Cruises on the potential of chatbots with Generative AI