The Customer Service & Call Center Verband Deutschland e. V. (CCV), listed with the German Bundestag and in the EU Transparency Register, is the voice of the German customer service & call and contact centre industry and its service providers. The industry, which employs around 560,000 people, includes independent customer service units as well as in-house call and contact centres in companies. With almost 300 members, the CCV represents the leading call and contact centres from retail, finance, industry and services, as well as industry-related companies from the fields of consulting, training, hardware and software. As the largest association in the industry, it represents interests in the media and politics and is a recognised platform for the exchange of specialist information. The CCV also offers an extensive network for the best industry contacts.
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