Aristech is the provider for voice technology and NLP solutions in Europe. We offer AI-based digitalization for customer communications. Solutions like quality monitoring measure the quality of customer communication (via call or text) automatically through AI. Our voicebots and chatbots are intuitive and sound natural, making people's lives easier.
Our innovative spirit can be found in all Aristech speech technology solutions. Innovation is what makes our voicebots, speech recognition, text-to-speech and NLP for e-mail automation and quality monitoring better, more natural and more convenient.
Numerous international companies from the banking and insurance sector, transport companies and energy providers who all rely on data security trust in us and achieve the highest possible customer satisfaction with our solutions.

botario is a platform for automated responses of customer requests with the help of AI-
based voice- and chatbots, on the web/via app or on the phone. botario is running
completely on-premise or in a cloud and is suitable for large corporations and technically
experienced users as well as for smaller agencies, medium-sized businesses and
departments without IT expertise.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

 

Diabolocom is a cloud-based contact center solution. Our core competency lies in providing modern communication services to businesses of all sizes.

The native CRM integration offered by Diabolocom is a true asset. It enables efficient customer data management and personalization of interactions, leading to stronger customer engagement.

Process automation and intelligent algorithms within the Diabolocom platform assist businesses in optimizing their operations and increasing efficiency.

Our local German team consists of experienced experts who are ready to provide guidance and implement individual requirements. We place great emphasis on ensuring that our customers retain full control over all solution adjustments.

Efficiency is of paramount importance to us, which is why we guarantee a swift implementation process within one week.

 

For more information, please visit https://www.diabolocom.com/

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

IFS develops and delivers cloud enterprise software for companies around the world who
manufacture and distribute goods, build and maintain assets, and manage service-focused
operations. Within our single platform, our industry specific products are innately connected to a
single data model and use embedded digital innovation so that our customers can be their best when
it really matters to their customers – at the Moment of Service™. The industry expertise of our
people and of our growing ecosystem, together with a commitment to deliver value at every single
step, has made IFS a recognized leader and the most recommended supplier in our sector. Our global
team of over 5,500 employees every day live our values of agility, trustworthiness and collaboration
in how we support thousands of customers. Learn more about how our enterprise software solutions
can help your business today at ifs.com.

Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time. 
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.

ServiceOcean is the best partner for availability and the fastest way into the new world of service.
 

As a German manufacturer of premium contact center software, we develop innovative solutions for the best customer communication. We focus on customer service requirements up to the operational work control of complexly structured companies - in a private or public cloud or on-prem, depending on regulatory requirements. We see our solution as the operating system in customer communications.
We are familiar with all sectors, and have particular expertise in the insurance and health insurance market. Our software interacts seamlessly with core applications and other elements of a modern customer journey via flexible interfaces.
Our forward thinking coupled with over 25 years of close dialogue with our customers continues to drive the development of our AgentOne® software.
 

SKOPOS: Your customer service researchers

With our many years of experience, we support companies in analyzing, tracking and improving customer service processes and customer service as a whole. And we do this from all angles: be it from the customer's perspective, the service employee's perspective, at process level or in upstream or downstream basic research - we cover all areas. We stand for the Best Experience Ever. We stand for expertise in customer experience (CX), employee experience (EX), user experience (UX), mystery research and innovation and trend research.
Visit us at our stand and find out together with us how we can improve your customer service and make your users and employees happier.
We at SKOPOS will be presenting our solutions and services using various cases in our Masterclass and look forward to seeing you there!

https://www.skopos-group.de/en